VodSmith

Refund Policy

Effective date: 3 August 2026

Purchases are processed by Stripe, our merchant of record. This page is the policy we apply when you ask for your money back. It is deliberately short.

Failed runs refund themselves

If a job fails, the credits it reserved go back to your balance automatically, in full. You do not need to contact anyone or ask.

14 days, unused value

Within 14 days of any purchase (a subscription payment or a credit pack):

1. If you have used none of it, we refund the purchase in full.
2. If you have used part of it, we refund the unused value, remove the matching credits from your balance, and, if the purchase was a subscription, cancel it. Access from a canceled subscription ends with the refund rather than running to the end of the period.
3. Your balance never goes negative. The refund is capped at the value still unspent on your account.

After 14 days

Refunds outside the window are at our discretion. We read every request and we are not trying to trap anyone, but they are not an entitlement.

Canceling without a refund

Canceling a subscription is separate from a refund and needs no approval: cancel any time from the billing portal, keep access until the end of the period you paid for, and no further payments are taken. We do not prorate partial periods.

How to ask

Email hello@vodsmith.com from the address on your account. Say which purchase you mean; we can see the rest. We aim to respond within two business days, and the money returns by the payment method you used, on Stripe’s usual timelines.

This policy has not yet been reviewed by counsel.